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🌸 Refund Policy (Ohio)
Effective Date: October 01, 2025. 
Crafted to meet Ohio and Kentucky consumer protection laws and federal shipping standards.

💐 Cut Flowers (Local Pickup & Delivery - OH & KY)

  • All Sales Final: Due to the perishable nature of fresh cut flowers, we do not accept returns or offer refunds once flowers have been picked up or delivered.

  • Quality Guarantee: If your flowers arrive damaged or incorrect, please notify us within 24 hours with photos.  Verified issues may be eligible for a replacement.

  • Compliance: Our policy is posted in accordance with Ohio law and disclosed prior to checkout for Kentucky customers.​

🌱 Winter Bulbs

🪴 Our Commitment to Quality and Compliance

 

We take pride in offering premium bulbs and a boutique experience. As an Ohio-authorized dealer of live plants, our policies are designed to protect product integrity while ensuring fairness and transparency, all while adhering to vital agricultural regulations.

 

📦 Shipping Live Bulbs

 

We currently ship live plants to the majority of the contiguous U.S. states, but must exclude shipments to AK, CA, FL, HI, OR, TX, WA, PR, and DR due to strict quarantine regulations.  

  • Quality Guarantee: We gladly offer refunds or replacements if your order arrives damaged, incorrect, or is lost in transit. Please notify us within 5-7 business days of delivery. Return shipping is covered when the issue is ours.

 

🛒 In-Person Pickup (OH & KY Only)

 

  • All sales are final once bulbs are picked up.

  • We invite you to inspect your selections at pickup—any concerns must be raised before leaving the premises. Refunds or replacements may be offered at our discretion for verified damage or error identified on-site.

 

🚫 Not Eligible for Refunds

 

We cannot offer refunds for:

  • Buyer’s remorse.

  • Planting errors or improper care after receipt.

  • Natural variations in color, form, or size, as these are inherent to live plants.

🌱 CSA Subscriptions (Ohio & Kentucky)

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  • Cancellation Deadline: CSA subscriptions may be canceled up to 7 days before the first pickup or delivery date of the season.

  • Refunds: Cancellations before the deadline receive a refund minus a $25 administrative fee.  Refunds are processed within 5-7 business days after approval.

  • No Refunds after Season Start. Once the CSA season begins, subscriptions are non-refundable.

📧 How to Request a Refund or Report an Issue

Please email us at a.sullivan@sullivanflowerfarm.com with:

  • Your order number

  • Photos of the issue (if applicable)

  • A short description of the problem

We’ll respond within 2 business days and resolve your request within 5 business days.

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